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Reasons a utility worker might show up or ask to enter your home or business:
- At the request of the customer – you, or your landlord if you rent
- To disconnect service after a disconnection notice
- For a safety concern, such as a gas leak called in by a neighbor or to relight appliance pilot lights after gas service was interrupted
- To access a meter located inside a home or business
- To trim trees, locate buried power lines, or restore power or gas service associated with an outage
Utilities are allowed to access a premise if an emergency situation involving imminent danger to life or property appears to exist.
However, utilities have reported scammers impersonating utility workers claiming to investigate leaks or demanding payment to avoid disconnection.
How to identify a utility worker at the door:
Request identification: Ask for identification before letting a worker into your home. Employees, and most contractors, authorized to enter customer property carry identification cards from their utilities. They will often wear uniforms and drive vehicles with the utility logo.
Call the utility to verify the individual’s identity if you have concerns. You can find your local electric utility and its contact information here. If you aren’t sure who provides service at your address, contact your local government office. Below are phone numbers for the larger utilities in Minnesota.
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