In addition to advocating for consumers in state laws and regulations, CUB is here to help with your utility questions.
Answers and help
Have a question or complaint about your utility service?
CUB’s advisers are here for any Minnesota residential or small business utility customer for no charge.
Our staff has extensive knowledge of utility policy and can inform you of your rights, while showing you options to save money on your bills. If needed, we can also contact a utility on your behalf.
Please don’t hesitate to call CUB, even if you don’t have a solid complaint, but something just seems off. You may learn something by contacting CUB, and your call could provide a helpful tip in our ongoing efforts before state regulators for better utility rates and policies.
We love speaking with community groups about utility issues, and we do it at no charge. We can provide presentations on how to understand your utility bills, which costs you can control, how to save money, your renewable power options, and many other issues. Let us know what you’re interested in, and we’ll do our best to accommodate you.
Libraries, congregations, municipal officials, service providers, or others who can bring together 15 or more people, please contact us.
Utility bill clinics
CUB staff can be available at a convenient location, over the phone, or through video conferencing during a set period of time for free one-to-one discussions. Bring your bill — we’ll discuss any concerns you have, and help you figure out the best next steps to bring your costs down.
Let us know if you and your neighbors would like a bill clinic in your area, or invite us to be on hand at an upcoming community event.
CUB staff are available to table at a wide variety of events including fairs, business functions, and community events. CUB staff can answer questions about energy related matters as well as provide free one-on-one utility bill consultations at the event.
All are welcome at CUB’s public events. Find out about upcoming events and register on our event calendar, and feel free to suggest an event in your area if we don’t have one on the schedule.
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Call us: Reach us at 651-300-4701, or toll-free at 844-MINN-CUB (844-646-6282). Select ext. 0 to leave a detailed message for our staff.
Email us: Email Carmen Carruthers at email@example.com
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