Assistance

Resources to help pay utility bills

Published October 6, 2021 Energy is essential, and we know all too well that energy bills can be a burden on your household. We don’t want you to be in the position where you need to choose between electricity and other essentials. If you or someone you know is struggling with energy bills there are…

Disconnection Notice

All utilities able to resume shutoffs

Published August 17, 2021 During the earlier stages of the pandemic, some utilities were prohibited from disconnecting consumers. As of August 2, all of Minnesota’s utilities are allowed to resume disconnections for past-due bills. If you are behind on your bills, here’s what you need to know. Call your utility and ask to arrange a…

Disconnection Notice

Major Minnesota electric and gas utilities will resume shutoffs August 2

Published April 21, 2021 Last Thursday, the Minnesota Public Utilities Commission (PUC) adopted a transition plan to allow the state’s regulated utilities to resume service disconnections of residential customers. These utilities had been prohibited from disconnecting residential customers for nonpayment since the spring of 2020. The PUC approved a plan that will allow shutoffs to…

child on laptop at kitchen table

Some utilities resume shutoffs as COVID-19 emergency continues

Published October 5, 2020 A moratorium on utility disconnections remains in place for Minnesota’s regulated utilities, but some unregulated cooperative and municipal utilities have again begun shutting off customers who have past-due bills. CUB has received anecdotal reports of shutoffs by more than two dozen cooperative and municipal utilities located across Minnesota. It is difficult…

Assistance with energy bills

Published June 26, 2020 Are you worried about getting your energy bills paid? Maybe you are already falling behind? It’s stressful to worry about bills piling up, having your electricity or natural gas shut off, or not being able to get your propane tank filled.  Getting your utilities shut off or having an empty fuel…

Energy poverty: What is it and how do we understand it?

Updated January 26, 2021 According to a report from the U.S. Energy Information Administration, nearly 1 in 3 American households reported challenges in paying utility bills in 2015. Keeping electricity bills affordable and providing information to consumers to reduce their energy expenses is the key goal for the Citizens Utility Board. As we work to…

Homes in winter

Shut-off protections

Published January 3, 2019 Sometimes, depending on the weather or other circumstance, it can be hard to keep up with utility bills and you might fear getting your utilities shut off. Fortunately, Minnesota law contains several protections for consumers. There are a few different instances described below in which your utilities could be potentially shut…

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